IIA training and events

IIA Award in interpersonal skills for audit and assurance

Presented By
Rosamond Goodall CMIIA Rosamond’s career spans 30 years within the financial services and healthcare industries and she is currently an audit manager within the NHS. She has a supportive approach to training to ensure delegates develop the knowledge and skills required to be successful in their careers.

Effective interpersonal skills are essential for those who work in internal audit or compliance. The roles involve communicating with others, using the powers of persuasion to influence them, or being assertive as necessary to make a point. This award will help you identify your areas of strength and those where you wish to make improvements.

Earn the IACert designation

Gain the IIA Certificate in Internal Audit and Business Risk when you study four awards from the certificate programme.     

Who should attend?

This course is open to all.

What will I learn?

Upon completion you will be able to:

  • understand the importance of interpersonal skills in developing and sustaining effective business relationships
  • implement the principles for effective communication, including non-verbal communication
  • apply effective questioning strategies for dealing with challenging situations
  • develop and apply influencing and negotiation skills to achieve positive outcomes
  • develop and deliver powerful presentations.

Course programme

Effective communication

  • communication purposes, media, styles, results and process
  • how different people think
  • ability to listen.

 Business relationships

  • effective and ineffective business relationships
  • expectations of those who receive the service.

 Meeting and interviewing skills

  • interview and meeting types
  • interview structure
  • question types
  • common problems when meeting or interviewing clients
  • effective questioning strategies for dealing with challenging situations
  • golden rules of effective meetings and interviews. 

 Negotiating skills

  • structure of negotiations
  • preparing for negotiations
  • win-win and other outcomes
  • developing the win-win approach to negotiations
  • golden rules of effective negotiation.

 Presentation skills

  • preparing for oral presentations
  • making a presentation and handling questions
  • developing your presentation skills
  • golden rules of effective presentations.

Pre-course work

There will be some pre-course preparation for this module which you will be advised on upon confirmation of your booking.

CPE competency areas covered

  • Internal audit delivery
  • Personal skills

14 CPE points

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